ACCEPTANCE OF TERMS
This website is provided by Toni and Guy Australia Pty Ltd (ACN 069 284 457), trading as Toni&Guy (“we“, “us“, or “Toni&Guy“). We offer our services to you, the user, conditional upon your acceptance of the terms, conditions, policies, and notices detailed herein.
By accessing our website, using any of our online platforms, or purchasing from us, you consent to be legally bound by these terms and conditions (“Terms“), which include our Privacy Policy and outline the framework of our relationship with you. These Terms are relevant to all users of our services.
Please read these Terms carefully before accessing our website or using our Services. If you are under the age of 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using our Services.
By using any part of the website, you agree to be bound by these Terms. If you do not agree to these Terms, then you may not access the website or use any of our Services. If these Terms are considered an offer, then acceptance is expressly limited to these Terms.
These Terms apply to the sale of Services and/or products via methods other than the website, including sales by telephone, in person or other means.
GENERAL CONDITIONS
Subject to applicable laws, we reserve the right to refuse Service to anyone for any reason, at any time.
You understand that your information (excluding credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ONLINE STORE TERMS
Toni&Guy reserves the right to temporarily or permanently, modify or discontinue the sale of any product without notice to you. You agree that Toni&Guy shall not be liable to you or any third party for any modification to or discontinuance of the services.
You represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority in your state or territory of residence, and you have given us your consent to allow any of your minor dependents to use this website.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
Products or Services
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this website is void where prohibited. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
PRICES
All purchases are transacted in Australian dollars.
Prices for our products are subject to change without notice. Prices online are exclusive of delivery charges.
Prices for our Services are subject to change without notice and may change depending on the products used in a service and the length and/or condition of your hair.
We reserve the right at any time to modify or discontinue a product or Service (or any part thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
PRODUCTS AND SERVICES
Toni&Guy reserves the right to temporarily or permanently, modify or discontinue any product or Service (or any part) without notice to you. You agree that Toni&Guy shall not be liable to you or any third party for any modification to or discontinuance of a product or Service.
The colour formulas crafted by your stylist during your appointment are custom-made and tailored specifically for your hair, taking into account factors like your hair’s condition, your desired outcome, and unique characteristics. These bespoke formulas are proprietary to Toni&Guy and are a testament to the expertise and creative expression of our stylists.
As such, Toni&Guy retains ownership of these custom colour formulas. We are not obligated to disclose these formulas to clients or any third parties.
BOOKING AND DEPOSIT
We do our best to accommodate each booking request.
A deposit is required to secure all bookings. The deposit amount will be specified during the booking process and must be paid at the time of booking. A minimum deposit of $50.00 is required.
Deposits are applied towards the total cost of your service at the time of your appointment. The salon may in their absolute discretion waive the obligation to pay the deposit.
To ensure the smooth operation of our salon and fairness to all clients, it is essential that you provide positive confirmation of your booking. Upon making a booking, please note that we require a definitive confirmation from you within a set timeframe. If we do not receive this confirmation, unfortunately, we will have to cancel your booking, and our no-show policy will come into effect
IMPORTANT TO NOTE THAT Deposits are non-refundable. If a client is a no-show or if an appointment is cancelled or not rescheduled within 48 hours of the scheduled time, then the client forfeits the Deposit. This policy is due to the significant challenge of filling last-minute vacancies, particularly for appointments requiring extended durations, such as colour or extension services. This policy is in place to cover the operational costs and to support our staff financially.
NO-SHOW POLICY
Clients who fail to attend their scheduled appointment without prior notification will forfeit their deposit.
Toni&Guy may restrict clients from making future appointments and may require clients to pay the full cost of their next appointment upfront.
POLICY ON EMERGENCIES AND UNFORESEEN CIRCUMSTANCES
We understand that emergencies and unforeseen circumstances can occur, necessitating last-minute appointment changes. In such instances, while we are understanding of the situation, the client’s deposit will be forfeited. Any new appointment may require full payment at the time of booking.
SERVICE SATISFACTION AND LIMITATIONS
Our aim is to provide an exceptional client experience to all our clients and to ensure we maintain the highest standards possible. If you would like to provide us with feedback or have any questions about your appointment, please contact the salon or our client care at support@toniandguy.com.au within 7 days of your appointment.
If the service provided does not meet your satisfaction, please let us know immediately. We are eager to understand and address your concerns. However, it is important to note that once a service has been provided, we do not offer refunds or credits where the outcome does not align with personal tastes or expectations due to a change of mind. In addition to this, we will not be able to provide you with a corrective service unless you contact the salon or our support team within 7 days.
For clarity and to manage expectations effectively, a comprehensive consultation with our stylists is crucial before any service is undertaken. This allows for an open discussion about the possible results, considering the specific limitations, conditions of your hair and the cost of your service.
Correction Policy
Should there be an issue with the service, we offer a corrective service within 7 days of the original appointment. Any corrective services is contingent on the services received being in accordance with the consultation and the agreed cost.
We aim to ensure that you receive the full benefit of the services for which you have paid. For instance, if you have agreed upon and paid for a half head of foils and the service is carried out as discussed, a corrective service will not be provided if the result is not as light as you anticipated. On the other hand, if you paid for a full head of foils but received only a half head, then you would be entitled to a corrective service to address the shortfall.
No Change of Mind
Please understand that we do not offer refunds, credits, or redo services if the result does not meet your expectations due to a change of mind post-service.
Hair Condition Consideration
The outcome of salon services can be significantly influenced by the condition of your hair. Factors such as hair history, texture, strength, and overall health play a crucial role in how your hair responds to treatments. Whilst we guarantee to use our expertise and high-quality products, the final result may vary depending on these inherent characteristics of your hair.
Refunds and Third-Party Costs
Toni&Guy does not offer refunds on services. Toni&Guy will not be liable for any costs you have incurred through third-party services or products recommended by Toni&Guy.
Product Recommendations
Following your service, our stylists may suggest specific products to enhance and maintain the integrity of your hair. These recommendations are tailored to your hair’s needs and are part of our commitment to your hair’s care and satisfaction.
CANCELLATION POLICY
Clients are required to confirm their appointment a minimum of 48 hours in advance. Failing to do so may result in the cancellation of the appointment by Toni&Guy, allowing us to offer the appointment to another client.
For appointments booked less than 48 hours in advance, clients forfeit the right to cancel; these bookings are considered final and binding.
If you do not show up for your appointment or fail to reschedule within the permitted timeframe, for any reason, you will forfeit your deposit.
Appointments can be rescheduled up to 48 hours before the scheduled time without forfeiting the deposit. To reschedule, please contact us directly through the provided contact methods on our website.
LIMITATION OF LIABILITY
Toni&Guy shall not be liable for any direct, indirect, incidental, special, or consequential damages you may experience from using the service or because you can’t use the service, or for the cost of paying for a substitute service or resulting from any products or services purchased or resulting from unauthorised access to or alteration of your data.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless Toni&Guy and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
PERSONAL INFORMATION
We use, collect, and store your personal information through our website and at every salon location, adhering to the guidelines outlined in our Privacy Policy, which is available for review at the following link:
CHANGES TO TERMS AND CONDITIONS
Any new features or tools which are added to the current store shall also be subject to these Terms. Toni&Guy reserves the right to update or modify these Terms and Conditions, at any time, without prior notice to you. Any amendments will be published to on our website.
It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SEVERABILITY
If any of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
USER CONDUCT
By using our website or any online platform associated with us, you agree not to share or transmit any content that is illegal, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene, or otherwise offensive. Additionally, while in our stores, we expect all clients to behave respectfully. Disruptive or disrespectful behaviour may result in being asked to leave, ensuring a positive environment for everyone.
GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of the state of New South Wales, and you hereby submit to the exclusive jurisdiction of the New South Wales courts.
DISCLAIMER
The information contained in this Website is provided in good faith on an ‘as is’ basis. Toni&Guy does not represent or warrant to the reliability, accuracy or completeness of the information contained on this Site. To the extent permitted by law, Toni&Guy is not responsible or liable for any Liabilities (direct, indirect or consequential losses and damages) arising in any way (including without limitation negligence) for errors in, or omissions from, the information in this Site.
CONTACT
For more information regarding our privacy practices, inquiries, or complaints, please contact us via email at Toni&Guy or through mail using the details provided below:
Attention:
Toni&Guy
Suite 105, 183 Oxford St
Bondi Junction, NSW, 2022, AU
*Last updated: February 2024*